Frequently Asked Questions

General

Do you offer returns or refunds?

Due to the nature of our products, we do not accept returns. But if something’s not right — your product arrived damaged, or you had a serious reaction — reach out. We’ll make it right!

Where do you ship?

We ship anywhere in the U.S. Orders go out 2–3 times a week from our farmhouse. You’ll get tracking as soon as it’s on the way.

Are your products organic?

Not certified, but carefully chosen. We use grass-fed, unrefined, and natural ingredients wherever possible — always selected for quality and integrity.

Tallow Balm

What makes your tallow balm different?

We keep it simple. Grass-fed tallow, unrefined shea butter, manuka honey, tamanu oil, and vanilla oleoresin — that’s it. No fillers, no synthetics, no junk. Just what your skin actually needs.

How should I store it?

Store in a cool, dry place away from direct sunlight. In very warm weather, the balm may soften — this won’t affect quality. If your home stays hot, feel free to refrigerate it for a firmer texture.

Is it safe for sensitive skin?

Yes. Our balm is made with gentle, whole ingredients chosen to support the skin’s natural barrier. Many people with sensitive or easily irritated skin use it as part of their daily routine.

Does it smell like beef?

Not at all. The subtle scent comes from the vanilla and the honey. The tallow is rendered gently to keep all its nourishing properties while removing any strong odor.

Can I use this on my face?

Absolutely. It’s safe from head to toe — including face, lips, hands, and feet. Start with a small amount. A little goes a long way.

How long does one jar last?

It depends on how you use it, but most people find a 4 oz jar lasts 4–6 weeks with daily use.

Beard Oil

What’s in your beard oil?

Just seven whole ingredients: jojoba oil, argan oil, cedarwood, patchouli, tobacco absolute, vanilla oleoresin, and sandalwood. No fillers, no synthetic fragrance — just a rich, grounding blend that works.

Warm, woodsy, and naturally masculine. You’ll notice notes of cedar, resin, and smoke — but it stays close to the skin, not loud or lingering.

Not at all. The oils absorb cleanly, softening your beard and nourishing the skin beneath without leaving a shine. Just a healthy, groomed finish.

Yes — and that’s when it works best. Apply to a damp or towel-dried beard daily to keep it soft, conditioned, and easy to manage.

With daily use, a 2 oz bottle typically lasts 1–2 months, depending on beard length and how much you use.

How should I store it?

Keep it in a cool, dry place away from direct sunlight. The amber glass helps protect the oils, but like anything natural, heat and light can shorten shelf life. No need to refrigerate — just store it like you would a good bottle of olive oil.